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FAQ

  1. What is SLURP?
  2. What options can I choose when customising myself a SLURP coffee experience?
  3. What coffees do you send to SLURP coffee experience subscribers? Do the coffees change?
  4. Can I modify my SLURP coffee experience later?
  5. How can I cancel my SLURP coffee experience?
  6. How do I get coffee again after a pause?
  7. When will I be billed for my subscription?
  8. When are the SLURP coffee experience coffees delivered?
  9. How do I open and close a Slurp coffee bag? Why are they plastic?
  10. Can I skip coffees / shipments?
  11. How much does the Slurp Coffee Experience Germany cost?
  12. Payment methods
  13. Shipping
  14. Referral
  15. Gifts
  16. Term subscriptions
  17. The SLURP Coffee Experiences
  18. The SLURP roast levels
  19. Samples

1. What is SLURP?

SLURP offers in co-operation with artisan roasters delicious and sustainably produced specialty coffees.

Together we change the world for better one cup at a time. ☕️How it worksHand-roasted by artisan roasters, fresh to your doorstep every 2 or 4 weeks.Tell us what you likeAll the upcoming coffees are selected accordingly. Additionally you choose the size and interval, we take care of the rest. Let the adventure begin!Freshly roasted from top artisansIn co-operation with a bunch of German and international artisan roasters we ship hand-roasted, fresh coffees to you. In addition, you support sustainable coffee production.Delivered to your doorstep

All coffees come straight from the roaster to your home. Our service doesn’t bind you to anything and you can make changes anytime.

2. What options can I choose when customising myself a SLURP coffee experience?

The SLURP coffee experience offers you a chance to discover Third Wave coffees according to your personal preferences with regular deliveries and always new experiences. All the coffees are roasted from top roasters in Germany and around the globe.You get to choose:
  1. The flavour profile (light, medium, dark, midnight)
  2. Whether you want beans or ground for your brewing method
  3. The brewing method that you'd like the coffee for
  4. The right amount of coffee for you
  5. For the shipping interval you can choose 2 or 4 weeks

The coffees are delivered straight to your home in our unique and specially designed packaging that fits through your mailslot.

We are happy to help you with this and everything else through our chat or email info@slurp.de.

3. What coffees do you send to SLURP coffee experience subscribers? Do the coffees change?

Where do the coffees come from?

Artisan roasters choose the most interesting and high quality coffees from around the world. These coffees are typically from the latest harvests, which ensures also the freshness of the unroasted (green) beans.

Green beans from the best farmers are roasted to perfection in the hands of the artisan roaster, and delivered when the taste is optimal.

What coffees will I receive in SLURP coffee experience?

With a SLURP coffee experience subscription each shipment will contain a new, interesting and definitely delicious coffee from one of our artisan roaster partners directly to your home. Each coffee comes always from a different roaster. We make sure that the coffees chosen for you are ones that you'll definitely like.

How do the choices I make on the site affect my subscription?

For example, if you choose the flavour profile SLURP light, take the pre-ground option and filter coffee as your brewing method, you would receive light roasted coffees perfectly ground for filter brewing methods.

If you select SLURP medium as the flavour profile, beans and espresso as the brewing method and you would receive medium espresso optimised roasts as beans.

You may choose from the following flavour profiles depending on service:

  • SLURP Light
  • SLURP Medium
  • SLURP Dark
  • SLURP Midnight
  • SLURP Decaf
  • SLURP rare

In short, we choose the most interesting and delicious coffees for each shipment. You will receive a new experience with every delivery straight to your home! Exciting!

We are happy to help you with this and everything else through our chat or email info@slurp.de.

4. Can I modify my SLURP coffee experience later?

You can edit your order size and the delivery interval at any time in your account. Please make sure that your subscription is active before you make the edits.

If you wish to make further changes to your subscription, please send our customer service a message. We will be glad to help you the best way possible! 🙌

We are happy to help you with this and everything else through our chat or email info@slurp.de.

5. How can I cancel my SLURP coffee experience?

Putting the subscription on hold

We recommend simply suspending the subscription, if you still want to continue receiving delicious coffees at a later time, for example after a trip abroad or another longer pause. Please read the instructions on how to do so here.

Please note, that pausing or cancelling is not possible for term subscriptions.

Pausing or Cancelling the subscription

Instead of suspending the subscription, you can also cancel it completely through your own account.

Please note that a cancelled SLURP coffee experience cannot be continued later. Instead you have to customise a new one, when you want to continue receiving Third Wave coffees straight to your home. Cancelling the subscription is not possible for term subscriptions.

  1. Sign in to your own account
  2. and click "Pause" or "Cancel" on the active subscription that you want to pause or end.
Will I still receive coffee after pausing/cancelling my subscription?

After pausing/cancelling the service you might still receive one coffee, if it has already been charged. This final coffee will arrive in the same rhythm as the earlier coffees.

We are happy to help you with this and everything else through our chat or email info@slurp.de.

6. How do I get coffee again after a pause?

The subscription is reactivated in your own account.

  1. Sign into your own account
  2. Go to dashboard
  3. Open the subscription which you want to re-activate
  4. Click "Resume" button.
We are happy to help you with this and everything else through our chat or email info@slurp.de.

7. When will I be billed for my subscription?

All coffees are roasted only to order. This is the reason why SLURP coffee experience coffees are billed before production. Based on successful payments, the coffees will be roasted uniquely for each customer and sent directly from the roaster, so that they arrive as fresh as possible to you.

Slurp is a prepaid subscription service that allows you to get and enjoy freshly roasted coffees from the best artisan roasters according to your personal preferences. Slurp members are automatically charged periodically depending on the selected shipping interval.

The first billing occurs right away when you purchase the subscription. Subsequent charges are billed every 2 or 4 weeks after the first payment (depending on selected interval). After a successful payment, the coffee will be roasted to order and shipped to you.

You can check your shipping plan, next billing day and invoice amount anytime in your account.

If you have any questions, we are happy to help you with this and everything else through our chat or email info@slurp.de. We are grateful for all feedback and improvement ideas. Our goal is perfect customer happiness!

8. When are the SLURP coffee experience coffees delivered?

All coffees are roasted uniquely for each customer and sent directly from the roaster, so that they arrive as fresh as possible to you.

All coffees from Finland are sent from the roasters on Fridays the following week after payment. Average delivery time from Finland to Germany is 4-6 business days.

All coffees from Germany are sent from the roasters on Thursdays the following week after payment. Average delivery time within Germany is 2-3 business days.

All coffees from Japan are sent from the roasters on Fridays the following week after payment. Average delivery time from Japan to Germany is 5-7 business days.

You will find the exact shipping date for your next coffee in your account.

Does the coffee lose its flavour during shipping?

The aromas and flavour develop still 1–2 weeks after roasting. So actually the coffee arrives to you exactly when the taste is starting to be developed and at its best.

How are the coffees delivered?

Coffees are delivered by Deutche Post and DHL from Germany and DHL and their local partners in different countries from Finland. Coffees from Japan are delivered by Japan Post.

More detailed information regarding deliveries can be found in 13. Shipping.

Do you still have more questions to us regarding shipping?We are happy to help you with this and everything else through our chat or email info@slurp.de. We are grateful for all feedback, ideas and comments. We aim for perfect customer happiness!

9. How do I open and close a Slurp coffee bag? Why are they plastic?

Slurp's coffee bags are 100% plastic, because at this time it's the best choice in protecting the product from environmental harms (smell, dirt etc.) while having the smallest carbon footprint when considering the whole life cycle in countries where we operate.

You can read our in-depth article about the coffee bags here.

How do I open and close the bag?

opening-the-slurp-package

Slurp's coffee bag is resealable and it has a one-directional valve to let out gas accumulated during roasting and air from the bag.

When opening, use the zipper the handle of which you can locate near the top left corner.

When closing the bag it's recommended to check that the zipper is closed tightly. You can also press any extra air out of the bag using the one-direction valve, so that the coffee stays fresh as long as possible.

We are happy to help you with this and everything else through our chat or email info@slurp.de.

10. Can I skip coffees / shipments?

Pausing subscription

  1. Sign into your own account
  2. Go to dashboard
  3. Open the subscription which you want to put on hold.
  4. Click "Pause" button.

After suspending your subscription your subscription won't be charged and no coffee will be sent to roasting.

Please note that any coffees that have already been charged will still be delivered.

Pausing the subscription is not possible for term subscriptions.

Re-activating your subscription

Re-activating your subscription is very easy and can be done from your own account with just a single click. Read instructions from here.

We are happy to help you with this and everything else through our chat or email info@slurp.de.

11. How much does the Slurp Coffee Experience Germany cost?

The price for your Slurp coffee experience depends on the flavour profile as well as the desired quantity and starts from €7.90 per 200g pack (plus shipping).

The first Subscription is debited immediately after the purchase. The Subsequent renewals payments will happen automatically after 2 or 4 weeks from the previous one depending on your choice.

You will find the exact shipping date for your next coffee in your account.

Is value added tax (VAT) included in the prices?

Within the EU VAT is included, outside the EU it is not.

SLURP is part of the new EU VAT system OSS (One Stop Shop), which was introduced on 1.7.2021. The system allows us to charge VAT directly in the country where the purchase is made. Provided the country is part of the EU. This means that SLURP products within the EU will no longer incur import duties up to the limit of 150€.

From 1.7.2021, however, all shipments to countries outside the EU will have to go through customs, even if the price is less than €22. The amount of VAT depends on the country of origin.

We are happy to help you with this and everything else through our chat or email info@slurp.de.

12. Payment methods

For SLURP Coffee experience we accept the most common credit cards or combination cards (credit/debit).

A combination card (credit/debit) has credit number on the front side written with big numbers. The debit number is on the backside written with small numbers. You can make a normal card payment with debit number as well which means that the money comes straight from your bank account and you won’t get a credit bill.

  • SSL secured payments.
  • All payment methods without additional fees.
Valid payment cards are:

Creditcards

Cards2

If you have questions regarding the payment methods, don't hesitate to contact us via chat or email info@slurp.de.

13. Shipping

Where and how do you deliver the coffees?

We ship all around Germany using DP Warenpost and DHL Paket services. Coffees from Finland to Germany are also delivered via DHL. All coffee shipments should be delivered directly either to the mailbox or to the local DHL Packstation or Post Outlet Direct. The price for shipping within Germany starts from 2,99 €. The shipping costs from Finland to Germany are 2,75 €.

The Slurp coffee bag and envelope is slim enough to fit into a mailbox. The coffees will be delivered into your mailbox even if you’re not home at the time of delivery.

We use two coffee bag sizes: 200g and 400g. Bigger order sizes are available as multiples of 200g and 400g bags

How long does it take for the coffee to arrive?

The SLURP coffee subscription coffees from Germany are dispatched on every Thursday, based on your order interval. The average arrival time from roaster to the customer within Germany is two days. The SLURP coffees from Finland are dispatched on Fridays and the delivery time to Germany is approximately four business days. Subscription coffees from Japan are shipped on Fridays and the average delivery time to Germany is 5-7 business days.

Customs clearance

SLURP is part of the new EU VAT system OSS (One Stop Shop).

The new One Stop Shop system was introduced on 1.7.2021. The system allows us to settle VAT directly in the country where the purchase is made. Provided the country is part of the EU. This means that SLURP products within the EU will no longer incur import duties up to the limit of 150€.

From 1.7.2021, however, all shipments to countries outside the EU will have to go through customs, even if the price is less than €22. The amount of VAT depends on the country of origin.

Shipping Internationally

We ship coffees worldwide. Our coffee bags will have all the proper documents attached for the customs clearance. We do our very best to ensure that the coffee will arrive to you without delays, but occasionally customs regulations can cause small delays. We ask for your understanding.

Internationally all coffees are delivered either by Deutsche Post or DHL and their local partners in different countries. All coffees should arrive straight to the customer’s address since the Slurp coffee bag and envelope are slim enough to fit into a mailbox. We use two coffee bag sizes: 200g and 400g. In the EU the shipping fee for deliveries from Germany starts from 4,50€ for the 200g and 5.99€ for 400g coffee bags. For deliveries from Finland 2,99€ for both 200g and 400g coffee bags. All prices include VAT.

International shipping fee (outside of EU) from Germany starts from 5,99 € for the 200g and 6.99€ for the 400g coffee bag. From Finland is 4,90 € regardless the size. Bigger order sizes are available as multiples of 200g and 400g bags.

International deliveries from Japan will be handled by Japan Post. Please note, there is no tracking code available for international deliveries from Japan.

You will see the corresponding shipping fee as soon as you select the country of destination.

Average delivery times are in business days from Germany:

  • Sweden: 2-4
  • France: 2-3
  • Finland: 2-3
  • United Kingdom: 2-4
  • Netherlands: 2-3
  • Norway: 2-4
  • Poland: 2-4
  • Russia: 8-16
  • United States: 3-7
  • Brazil: 7-11
  • Australia: 4-7
  • Japan: 10-12
  • Malaysia: 8-12
  • Korea Republic: 8-12

Average delivery times are in business days from Finland:

  • Sweden: 3-4
  • France: 4-5
  • Germany: 3-4
  • United Kingdom: 4-5
  • Netherlands: 4-5
  • Norway: 4-5
  • Poland: 4-5
  • Russia: 18-19
  • United States: 8-9
  • Brazil: 14-15
  • Australia: 11-12
  • Japan: 10-12
  • Malaysia: 13-14
  • Korea Republic: 12-13
Average delivery times in business days from Japan:

The SLURP coffee subscription coffees are dispatched from Japan on every Friday. Depending on your order interval.

Finland: 5-7 Germany: 5-7

Do you have more questions? We are happy to help you with this and everything else through our chat or email: info@slurp.de.

14. Referral

Get a refund on your active account by inviting your friends to join SLURP!

By recommending our service to a friend, you’ll both get a refund, if your friend uses your referral code when purchasing the SLURP coffee experience.

The referral code is simply your own email address which you are using in your SLURP account. And the best thing is: You can invite as many friends as you want!

Read more about it at Tell a friend!

Do you have more questions? We are happy to help you with this and everything else through our chat or email: info@slurp.de.

15. Gifts

Our popular SLURP coffee experiences are the perfect gift for coffee lovers. We have two options to choose from: a permanent subscription or a fixed-term subscription to the SLURP Coffee Experience of your choice.

First, configure the coffee experience. In the case of a fixed-term subscription, select the number of coffee deliveries you want to provide as a gift.

Then enter the recipient's contact details at the checkout and order the subscription for him/her.

If you purchase a term subscription, you can choose between a prepaid plan or payment per coffee delivery every 2 or 4 weeks. Only continuous gift subscriptions may be paused or cancelled.

The presentee will NOT receive a message from us - it is supposed to be a surprise! However, in the confirmation email you will receive a link to download a gift voucher, which you can print out and enhance with subscription details and a personal greeting.

Changes to temporary subscriptions are possible with restrictions. Please contact our customer service department.

Happy gift giving!

Do you have more questions? We are happy to help you with this and everything else through our chat or email: info@slurp.de.

16. Term subscriptions

You can also buy a SLURP Coffee Experience as a fixed-term subscription. Configure the subscription according to your needs and select the number of deliveries you want at the end.

The fixed-term subscription ends automatically after the selected number of deliveries.

When you purchase a term subscription, also as a gift, you can choose between a prepaid plan or payment per coffee delivery every 2 or 4 weeks. There is no possibility to pause or cancel term subscriptions.

Changes to fixed-term subscriptions are possible with restrictions. Please contact our customer service department.

Do you have more questions? We are happy to help you with this and everything else through our chat or email: info@slurp.de.

17. The SLURP Coffee Experiences

We have following subscriptions available in Germany:
  • From Germany: SLURP premium, SLURP decaf
  • From Finland: SLURP original, SLURP organic, SLURP decaf
  • From Japan: SLURP premium
  • From Sweden: SLURP rare
SLURP premium Germany

Germany benefits from a long history of importing both green and roasted coffee. In fact, they are the largest importers of coffee in Europe and the second largest in the world. The strong focus on direct trade sourcing and lasting relationships with green coffee importers provides the country with an extensive variety of unique coffees when compared to other countries. This is where SLURP premium comes into it's own.

You will get beautiful, super sweet, clean coffees from exclusive lots and sought after producers, roasted by Germany's best. SLURP premium with Featured roasters from Germany is our recommendation for those who already love specialty coffee, but want to up their coffee game even more!

SLURP decaf Germany

Decaf is often seen as a pragmatic solution rather than a source of inspiration for coffee fans when wanting to enjoy coffee without the caffeine. But that's not how things should be.

With the booming Third Wave of coffee there are more and more green coffee traders who have excellent speciality coffees decaffeinated using one of the mild processes (e.g. Swiss Water). Not only can you keep enjoying, but also truly discover and enjoy high quality and sustainable coffees.

Our partner roasters in Germany give Decaf the attention it deserves. SLURP decaf with featured roasters from Germany offers you pure coffee enjoyment without caffeine.

SLURP original Finland

Finns drink the most coffee in the world so they know what they're talking about. Let us introduce SLURP original all the way from Finland!

These coffees are thoroughly selected and freshly roasted with care according to your preferences by the best micro roasters from all over Finland. Pure love and excellent coffee in your coffee cup – all the way from the land of the Midnight Sun, thousand lakes and deep forests, Santa Claus, and the talented & passionate roasters.

SLURP organic Finland

Growing interest in sustainable products made us create a specific subscription for people who want to buy only products that are part of an organic certification system.

SLURP organic coffees vary from medium roasts, offering soft and full bodied flavours, to dark roasts which present more robust and intense qualities. Currently available only from selected, organic certified roasters in Finland.

Did you know that in order to be organic certified, both the coffee farm and the roaster have to have the organic certificate? Now you do!

SLURP decaf Finland

We know it's not easy to find good decaf coffees as are not many options available — especially when you want higher quality and more sustainable coffee. That's why we created SLURP decaf for you.

With this service, you'll easily get the best decaf coffees from the top roasters in Finland. SLURP decaf takes you to a delightful journey of well-sourced, passionately roasted high quality coffee. Excellent flavours, simply without caffeine. This service works for all coffee lovers who want to enjoy coffee without the kick.

Roast levels offer a variation from light-medium to dark roasts. The caffeine is removed through natural processes.

SLURP premium Japan

Delivered from the top roasters in Japan.

Like Japanese chefs who are famous on the world stages, Japanese roasters are now rising to the top ranks among industry professionals. Combining a keen taste, amazing technology, and a sincere attitude and love for coffee, Japan has become a prominent figure in global coffee competitions. Slurp's partners are roasters who are passionate about coffee. Travel to Japan with coffee!

SLURP rare

So you think you know them all and you are not easily impressed? We've got something for you!

SLURP rare is our most exclusive subscription and one that every single coffee connoisseur out there gets really excited about. Join a unique community of coffee people from all around the world and discover together each month outstanding coffees and innovative roasting profiles from Alexander Ruas / Standout Coffee. Freshly roasted in Stockholm, Sweden and shipped worldwide.

Do you have more questions? We are happy to help you with this and everything else through our chat or email: info@slurp.coffee.

18. The SLURP roast levels

We have five different roast level options in our SLURP coffee experience services: SLURP light, SLURP medium, SLURP medium-dark, SLURP dark and SLURP midnight. The available options depend on the chosen service.

SLURP light

You'll like this, if you enjoy fruity and acidic flavours.

Coffees with this roast present light and fresh flavours. Nuances of berries, fruits and citrus. The taste varies from citrusy to fruity and sweet. Lightly brewed some of the varieties can get even tea-like qualities and intoxicating scents.

SLURP medium

This is for you, if you like nuances of nuts, milk chocolate and caramel-like sweetness.

Coffees with this roast share qualities of low acidity and soft and rich flavours. Flavour nuances vary between nutty and milk-chocolaty to brown sugar and ripe fruits.

SLURP medium-dark (available in SLURP organic FI, SLURP decaf FI and SLURP decaf DE)

This is for you, if you like your coffee with rich mouthfeel and a hint of dark chocolate flavor.

Coffees with this roast vary from soft and full-bodied flavours to some more robust and strong flavours.

SLURP dark

If you like that roasty, sweet taste of coffee, this is for you.

Dark chocolate, caramel and soft roastiness. All coffees with dark roast are bold and full-bodied. Typical roasty flavours are dark chocolate, nuts and dark caramel. Aromas of brown sugar, spices and smokiness.

SLURP midnight (only in SLURP original FI)

You'll enjoy this, if you like really dark, even smoky coffee.

Plenty of strength and robustness. Strong roastiness, nuances of dark cocoa and earthy spices. Often also smoky flavours are strongly present. Owing to its strong flavour profile, the coffees with this roast work well also with milk for example as a cafe au lait.

Do you have more questions? We are happy to help you with this and everything else through our chat or email: info@slurp.coffee.

19. Samples

Discover with our sample bag the coffee you've always longed for. It's coffee roasted to perfection and exactly to your taste.

How it works1. Choose & personalizeSelect your coffee experience and receive a 30g bag full of flavour, delivered straight to your mailbox. It's a perfect example of what you can expect in the future.2. Taste & decideAfter 21 days the sample period comes to an end. Your subscription starts automatically, unless you tell us otherwise. We'll check-in by email so there are no surprises.3. Continuing the journeyFresh and delicious coffee will be delivered to you at the desired frequency. You can edit or cancel your subscription at any time.Do you have more questions? We are happy to help you with this and everything else through our chat or email: info@slurp.coffee.