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Terms & Conditions

The Terms & Conditions of the SLURP coffee experience

1. General

These terms are applied between Slurp GmbH (Slurp GmbH, Company ID:, Werinherstraße 3, 81541, Munich, Germany, hereinafter “Slurp”, “Us”) and the person (hereinafter “Customer”, “You”), who has ordered the SLURP coffee experience (hereinafter “Service”). When applicable, the Service also uses Slurp’s general Terms of Order and Delivery that can be found below.

By placing an order through our Platform the Customer needs to register to the Website and create a personal account. You are responsible for assuring that all information you enter as part of the registration process is correct, complete and up to date. The Customer is also responsible for keeping the personal information up to date.

Your personal data will be stored and processed by Slurp in the manner stated in Slurp’s Privacy Statement.

The Contract between Slurp and the Customer is made, when the Customer accepts the final Service on the Slurp website.

2. Service

The Service is valid until further notice, unless it is pre-paid. Gift subscriptions are pre-paid and time-limited and will end automatically after the term.

The Customer must be 18 years of age, or the age of majority in your province, territory or country, to become a member of the Slurp service.

The service comprises of coffee shipments sent with the interval and to the address that the Customer has set.

Slurp chooses the coffee delivered with the Service.

Slurp may offer a number of membership plans, including special promotional plans or memberships. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your Slurp membership by visiting our website and clicking on the "Account" link available at the top of the pages of the Slurp website under your profile name.

The Customer has the option to select the service and personalise it within the limitations set by Slurp.

The Customer controls the Service through the Customer’s personal user account on the Slurp Website. The Customer can customize and make changes to the Service at any time. Changes are effective immediately excluding shipments that are already paid and move to production. This means the changes to the next coffee delivery must be made latest on the day prior to the day when the payment for the next shipment is due. Due to the coffee being roasted to order, the payment is due s before the expected shipping date.

3. Price list

The price of the order is determined by the membership plan. The prices include VAT unless mentioned otherwise.. The current prices can be found on Slurp’s website. Slurp may change the price of the Service at any time. Slurp is required to inform the Customer of the price changes in advance.

Slurp retains the right to cancel the Service in the case of a clear price error. A clear price error means a possible pricing error in the web store in which the product’s price significantly and clearly varies from the correct price.

4. Billing

Payment Methods

To use the Slurp Service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details. The Customer’s card information are securely saved to the external payment service provided by Stripe Payments Europe, Ltd.

Billing cycle

The membership fee for the Slurp service will be charged to your Payment Method on the specific billing date indicated on your "Account" page. The length of your billing cycle will depend on the type of subscription that you choose when you sign-up for the service. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the "Billing details" link on the "Account" page to see your next payment date.

If the overdue payment is not made regardless of the payment reminder, Slurp has the right to terminate the Service immediately, in which case the Customer is liable to pay all the payments left due to this contract.

Updating your Payment Methods

You can update your Payment Methods by going to the "Account" page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).

5. Privacy

Your privacy is important to Slurp. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. When processing personal data, we rely on our legitimate interests in maintaining business relationships and communicating with you about our operations and services. We process your personal data in accordance with the applicable laws, including the General Data Protection Regulation (GDPR) in particular. The complete Privacy statement can be read at: https://www.slurp.de/en/privacy-policy.

6. Cancellation

Both the Customer and Slurp have the right to cancel a valid Service at any point without advance notice while in line with these Terms & Conditions. The Service can be terminated from the Customer’s personal account or with a written notice.

When the Customer terminates the service, all products that have been charged before the cancellation will be delivered.

The pre-paid Service will end automatically, when the pre-paid time has run out, unless the Customer has made a new pre-paid payment prior to the end of the Service.

7. Other Terms

This contract concerns single deliveries of food-stuff and other groceries delivered to the consumer’s home or office with a regular delivery system, and therefore the Customer cannot revoke an order, as far as the delivery of goods is concerned:

  • which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312g (2) no. 1 BGB);
  • which can spoil quickly or whose expiry date would be exceeded quickly (§ 312g para. 2 no. 2 BGB);
  • which for reasons of health protection or hygiene are not suitable for return if their seal has been removed after delivery (§ 312g para. 2 no. 3 BGB);
  • if these were inseparably mixed with other goods after delivery due to their nature (§ 312g para. 2 no. 4 BGB).

The coffee deliveries are always made with force majeure reservations (such as strike, delivery difficulties, production issues, sick personnel etc.). Slurp will not refund coffee that is not delivered because of force majeure. Undelivered products will not cause a payment obligation to the Customer.

Slurp is not responsible for DHL or another delivery company being unable to deliver to the address the Customer has specified. If for example the address isn’t accessable or the mail slot is too small, the Customer must retrieve the package from the nearest post office. Possible delivery times are all estimates and Slurp is not liable for any delays.

Slurp reserves the unilateral right to change these terms. The changes can be made seven (7) days after informing the customer of the change in Terms & Conditions. Slurp can inform the customer by email or in the same envelope as the coffee.

The Customer’s log-in information confidential and no third party can use them. The Customer is responsible for all actions made through the Customer’s account. If the Customer suspects the unprohibited use of their log-in, they need to immediately inform Slurp and change their password. Slurp has the right to request the Customer to change their password at any point.

The General Terms & Conditions

1. General

These terms are applied between Slurp GmbH(Slurp GmbH, Company ID:, Werinherstraße 3, 81541, Munich, Germany, hereinafter “Slurp”, “Us”) and the consumer customer (hereinafter “Customer”, “You”) and their trade relationship, based on the product purchase (hereinafter “Order”) of the Customer. The terms are also partially applied between Slurp and a company purchasing products for professional use (hereinafter “Company client”) and their trade relationship when applicable.

The Contract between Slurp and the Customer is made, when the Customer accepts the final Order on the Slurp website. You are responsible for assuring that all information you enter as part of the registration process is correct, complete and up to date. Your personal data will be stored and processed by Slurp in the manner stated in Slurp’s Privacy Statement.

When applicable, the SLURP coffee experience uses The Terms & Conditions of the SLURP coffee experience, that can be found above.

2. Products and pricing

The prices include VAT unless mentioned otherwise. Delivery is charged separately when applicable. Slurp retains the right to cancel the Order in the case of a clear price error. A clear price error means a possible pricing error in the web store in which the product’s price significantly and clearly varies from the correct price.

3. Order

The Order is made, when the Customer accepts the final Order on the Slurp website. After this, the Order can not be edited in the web store. For possible changes the Customer must contact Slurp: info@slurp.de.

Slurp will send a electronic confirmation for a successful order, from which the Customer can check the order information. The Customer must preserve the confirmation for possible future need.

The Customer accepts that Slurp may send the Customer email or text messages about matters concerning the Order.

4. Payment

We offer multiple payment options. Current payment options are visible in the Slurp online store. Payment is required before delivery.

5. Delivery

Slurp offers different delivery methods for coffee and product deliveries. Usable delivery options are visible while making the order. We aim to send the products to the Customer as soon as possible, latest after three working days after receiving the order. Possible delivery times are all estimates and Slurp is not liable for any delays.

Slurp is not liable for obstacles DHL, or other possible delivery companies face during delivery.

The coffee deliveries are always made with force majeure reservations (such as strike, delivery difficulties, production issues, sick personnel etc.). Slurp will not refund products that are not delivered because of force majeure. Undelivered products will not cause a payment obligation to the Customer. If an ordered product is unavailable, Slurp retains the right to cancel the Order. Slurp will return the payment made by the Customer, if the product can not be delivered for reasons up to Slurp.

The customer is liable to check the shipment within 14 days of delivery and familiarize themselves with the instructions and terms before use.

6. Warranty and reclamations

The warranty is based on the warranty terms defined by the manufacturer. The Customer is liable to read the warranty terms delivered with the product before use. The warranty terms can be found in the instructions, a separate warranty sheet or the website indicated by the manufacturer.

If the Customer would want to use the warranty, the Customer is required to make a written reclamation to Slurp. The Customer is required to present a receipt of the purchase when making a reclamation.

Slurp is not liable for damage caused by the Customers actions.

7. Statutory right of revocation

The Customer has the right to revoke this contract within 14 days without giving any reasons. The period of revocation is 14 days from the day on which you, or a third party designated by you (but who is not the carrier), took possession of the last item of merchandise.

The Customer cannot revoke an Order with Slurp, as far as the delivery of goods is concerned:

  • which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312g (2) no. 1 BGB);
  • which can spoil quickly or whose expiry date would be exceeded quickly (§ 312g para. 2 no. 2 BGB);
  • which for reasons of health protection or hygiene are not suitable for return if their seal has been removed after delivery (§ 312g para. 2 no. 3 BGB);
  • if these were inseparably mixed with other goods after delivery due to their nature (§ 312g para. 2 no. 4 BGB).

For the part of the order which does not fall under the exclusion facts mentioned above, the Customer is entitled to a right of withdrawal insofar as the Customer is a consumer within the meaning of § 13 BGB. "Consumer" is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.

Information regarding the right of revocation

In order to exercise your right of revocation you must notify us (Slurp GmbH, Werinherstraße 3, 81541, Munich, Germany, e-mail: info@slurp.de) of your decision to revoke the contract by sending us an unequivocal declaration (e.g. a letter sent by post or an e-mail). If you wish, you may use the attached revocation form, but there is no requirement to do so.

You may also complete and submit the revocation form or other unequivocal declaration online through the contact form on our website.. You will be deemed to have complied with the revocation period if you send your notice of revocation before such period expires.

Consequences of revocation

If you revoke this contract, we are required to refund all payments we received from you, including delivery costs (except any additional costs incurred as a result of you choosing a delivery method other than the lowest-cost standard delivery offered by us), without undue delay and at least within 14 days from the day on which we received your notice of revocation of this contract. Refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the refund. We may hold off completing your refund until we have received the merchandise back, or you have supplied us with proof that you have returned the merchandise, whichever occurs earlier.

You are obliged to return or hand over all merchandise to us without undue delay, but at least within 14 days from the day on which you gave us your notice of revocation of this contract.

The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period. We will assume the return shipping costs, provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. You are only obliged to cover any depreciation in the value of merchandise if the depreciation is attributable to your improper handling of the merchandise when examining its condition, properties and function.

Revocation form

(If you wish to revoke the contract, please complete this form and return it to us)

Attn: Slurp GmbH, Werinherstraße 3, 81541, Munich, Germany, Telefon: XX, e-mail: info@slurp.de.

I/we (*) hereby revoke the contract concluded by me/us (*) to purchase the following merchandise (*)/:

— ordered on (*)/received on (*)

— name of customer(s)

— address of customer(s)

— date

(*) Delete where applicable

The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.

9. Refunds

Any refunds are paid automatically to the account you used for payment. For payments on account and advance payment by funds transfer, the refund will be sent to the account from which the payment was made. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to your gift voucher account.

10. Privacy

The Customer is added to Slurp’s customer base, which is used for example for maintaining and caring for the customer relationship. Slurp has the right to use and release information for justified use (such as direct marketing, remote sales and market research) based on the current Personal Data Act. The web service may use cookies and other similar techniques in ways explained in the Privacy statement.

The complete Privacy statement can be read at: www.slurp.de/en/privacy-policy

11. Other Terms

Exclusively the law of the Federal Republic of Germany, excluding the UN Sales Convention apply.

If any provision of these Terms and Conditions (or any part thereof) is ineffective, this shall not affect the validity of the agreement between the customer and Slurp GmbH regarding the Service or Agreements.

The trade agreements made between Company Clients and Slurp are made according to the German Sales laws unless these terms specify otherwise.

These General Terms and Conditions are written in multiple languages and all versions shall have equal validity. If there is any conflict or inconsistency between the versions, the English version shall be the governing and prevailing version.

Slurp reserves the unilateral right to change these terms without prior notice. The Terms & Conditions, found on the Slurp home page at the time of the order, apply on all orders.